Help Desk Specialist

Who are we?

PlaxidityX is a global leader in the automotive cyber security industry. We protect drivers & manufacturers from cyber attacks on their vehicles. We use top notch technology & have several products for inside & outside the car. Our growing team is built of talented thinkers and we are always looking for more!

Why PlaxidityX?

• You can be part of a leading company in the automotive industry
• You can help save lives
• You can work with cool challenging technology
• You can make an impact & help change the world

Key Responsibilities:

We are seeking a great team player with positive energies, to join our IT team!

During this role, you will play a crucial role in:

• Ownership of Onboarding/Offboarding: Lead and manage the IT aspects of employee onboarding and offboarding processes, ensuring seamless transitions for new hires and departures.
• IT Support Management: Actively monitor and promptly address IT support requests through the ticketing system, email, phone, and in-person interactions to ensure quick and effective issue resolution.
• Technical Support: Install, configure, and troubleshoot a range of systems including laptops, printers, operating systems (Windows, macOS, Linux), servers, meeting rooms, and telephony equipment.
• Security and Maintenance: Perform regular maintenance and security tasks, including system patching, updates, upgrades, and backups, to uphold a secure and efficient IT infrastructure.
• User and License Management: Oversee user account administration and software license management to maintain compliance and optimize resource usage.
• IT Asset Management: Manage the IT asset inventory with precision, ensuring accurate tracking, reporting, and lifecycle management.
• Issue Resolution Follow-Up: Ensure IT issues are thoroughly resolved by following up with employees and providing any additional support as necessary.

• Experience: Minimum of 2 years of proven experience in IT support and help desk roles.
• Customer Service Orientation: Exceptional customer service skills, with strong communication and organizational abilities.
• Technical Proficiency: Robust technical skills with hands-on experience and a proactive, self-learning approach.
• Platform Expertise: Expertise in Windows, macOS, and Linux operating systems.
• Hardware Maintenance: Demonstrated experience in maintaining and troubleshooting laptops, servers, and other hardware components.
• Networking Knowledge: Solid understanding of networking and web protocols, including TCP/IP, UDP, IPsec, HTTP, and HTTPS.
• Team Collaboration: A collaborative team player with a positive attitude and enthusiasm for working in a dynamic environment.
• Self-Learner & Problem Solver: Ability to learn independently, think creatively, and approach problems with an out-of-the-box mindset.

• A Team player with positive energies! - MUST

• Software and Tools Experience: Proficient in using and managing Google Workspace, JumpCloud, and Slack.